Shipping policy

Processing Time Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

Domestic Shipping (Australia)
- Standard shipping: 3-7 business days
- Free shipping is available on all Australian orders
- All domestic orders include tracking
International Shipping We ship worldwide with the following estimated delivery times:
- Asia-Pacific: 7-14 business days
- North America (USA, Canada): 10-21 business days
- Europe: 10-21 business days
- Rest of world: 14-28 business days
Please note: Free shipping is only available for orders shipped within Australia. International orders will be charged standard shipping rates based on destination and weight.

Tracking All international orders include tracking. You will receive a tracking number via email once your order has been shipped.

Customs, Duties and Taxes International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in our shipping costs and are determined by your local customs office.

Delivery Issues If your order is lost or significantly delayed, please contact us at [your email]. We will work with you to resolve the issue, which may include a replacement or refund depending on the circumstances.

Shipping Carrier We use Australia Post for domestic and international shipments.

"Free Shipping Free shipping is only available for orders shipped within Australia. International orders will be charged standard shipping rates based on destination and weight."